(1) Jewelry Care
Please carefully hang your piece or store in a hard box to avoid bending and tangling. Use a polishing cloth as needed to prevent tarnish, I also really like Connoisseurs silver anti tarnish dip. The more you wear the piece, the less it will tarnish. You can also use soap and water with a toothbrush. Or, a favorite trick of mine is to gently buff the surface with a scotch bright green scrubby. Use the green scrubby at your own risk, however. It removes dirt and most tarnish, but leaves a matte finish. Also, I'm always happy to clean and repair jewelry previously purchased from us, see the 'Repair' section below.
- 14k Gold - All of the metal we use is recycled. 58.5% gold, tarnish resistant and very durable.
Oxidized Silver - Sterling Silver that has been exposed to pressure and oxygen from an extended period of time. Has a darker color that regular sterling silver and very little luster.
Sterling Silver - Very durable and mostly recycled metal.
18k Vermeil - A base of Sterling Silver coated in 18k Gold.
- 14k Goldfill - 14k gold fused over brass. Very durable.
I will clean and repair all of my own pieces for the life of the jewelry. Include a note in the package and mail the item to:
Elaine B Jewelry 22961 Woodward ave. Ferndale, MI 48220
Please use delivery confirmation and insurance, we are not responsible for lost items. Please include a note listing what you would like done to the piece and a return shipping address. I will clean and repair pieces for free within the first 3 months of purchase, after that there may be a charge.
(3) Terms of Retail
All items are shipped within 5 days, unless other arrangements or contact is made. I use USPS standard shipping. Please contact me for other shipping options, including overnight and expedited. I insure all packages over $150. If a item is damaged during delivery, a new piece will be provided upon return of the damaged piece. Please use delivery confirmation, we are not responsible for lost mail.
Returns and Exchange
(4) Terms of Wholesale
Orders are usually shipped within 2 weeks unless other arrangements or contact is made. I use USPS standard shipping. Please contact me for other shipping options including overnight and expedited. I insure all wholesale orders. If a item is damaged during delivery, a new piece will be provided upon delivery of the damaged piece. Please use delivery confirmation and insurance as we are not responsible for lost mail.
Returns and Exchange
Any item can be returned for a full refund within 10 days of the piece being received. After that any piece can be exchanged for other pieces of the same value, as well as an order of 50% of the exchange value at the time of the exchange.
It is important to me to have consistent pricing. However, I reserve the right to change my prices at any time.