Care and Terms
(1) Jewelry Care
Please store each piece in a hard box or hanging to avoid bending and tangling. Use a polishing cloth as needed to prevent tarnish (you can buy them at any jewelry store, or drug store), the more you wear the piece the less it will tarnish. You can also use soap and water with a toothbrush, or a favorite trick of mine is gently buff the surface with a scotch bright green scrubby. Use the green scrubby at your own risk, it removes dirt and most tarnish, but leaves a matte finish. I am also happy to clean and repair my own jewelry, see the Repair section below.
All silver is Argentium Silver - Still considered Sterling Silver, tarnish resistant, though it can tarnish over time.
14k Goldfill - Gold fused onto brass. It will not rub off for many, many years.
14k Gold - Solid gold 100% recycled.
I will clean and repair all of my own pieces for the life of the jewelry. Mail the item to Elaine B Jewelry 202 2nd st. NW Charlottesville, VA 22902. Please use delivery confirmation and insurance, we are not responsible for lost items. Please include a note listing what you would like done to the piece and a return shipping address. I will clean and repair pieces for free within the first 3 months of purchase, after that there may be a charge.
(3) Terms of Retail
All items are shipped within about 5 days unless other arrangements or contact is made. I use USPS standard shipping, contact me for other shipping options including overnight and expedited. I insure all packages over $150. If a item is damaged during delivery a new piece will be provided upon return of the damaged piece. Please use delivery confirmation, we are not responsible for lost mail.
Every piece will be individually packaged, unless otherwise requested, in a box with tissue paper, a care card and ribbon. A personalized note can be included for no additional charge. Shipped in a padded mailing envelope.
Returns and ExchangeAny item can be returned for a full refund within 10 days of the piece being received. After that I will exchange any piece for one of the same value.
(4) Terms of Wholesale
Orders are usually shipped within 2 weeks unless other arrangements or contact is made. I use USPS standard shipping, contact me for other shipping options including overnight and expedited. I insure all wholesale orders. If a item is damaged during delivery a new piece will be provided upon delivery of the damaged piece. Please use delivery confirmation and insurance as we are not responsible for lost mail.
Returns and Exchange
Any item can be returned for a full refund within 10 days of the piece being received. After that any piece can be exchanged for other pieces of the same value as well as an order of 50% of the exchange value at the time of the exchange.
It is important to me to have consistent pricing. However I reserve the right to change my prices at any time.