We are looking for a smart, motivated, and service-oriented individual with 1-3 years of project management and communication coordinator experience, who can help move Elaine B Jewelry’s vision forward. This person will have exceptional relationship-building skills and be able to support EBJ in our day-to-day communications, including eblasts, some social media messaging, email, and in-person. This person will also be responsible for managing custom client projects and the retail experience at EBJ, with support for sales, marketing, and merchandising.
Because this role offers in-person support and requires familiarity with our products and processes, it does not have work-from-home abilities. This will be a full-time position and compensation is based on experience.
Duties and Responsibilities:
Project Management:
- Intake of new clients and then delegating tasks to employees best positioned to complete them.
- Assisting in the definition of project scope and goals.
- Making effective decisions when presented with multiple options for how to progress with the project.
- Communicating with the EBJ Team and Clients to keep them informed, when appropriate.
- Adjusting schedules and targets on the project as needed (with communication to the client and team members).
- Motivating people involved in the project to complete tasks on time.
Communication:
- Manage and respond to customer emails, phone calls, Facebook messages, and DMs through Instagram in a courteous and timely manner.
- Work with Elaine and Marketing Coordinator to send out e-blasts, press releases, and updates on all things Elaine B Jewelry.
- Be the first to respond to customer service issues with courtesy and eloquence. Communicate with the EBJ team when needed and for support. EBJ uses Shopify, Google Drive, and a project management system called Monday.com
- General Support: other tasks as needed
Skills and Qualifications:
- 1-3 years of Project Management and Communication experience
- Knowledge of the fine jewelry industry
- Interpersonal skills
- Problem-solving skills
- Ability to delegate effectively
- Time management skills
- Basic understanding of sales principles and customer service practices
- Excellent organizational skills with attention to detail
- Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution
- Ability to work autonomously under minimal supervision
- High school degree; a college degree is a plus
- Google Drive knowledge
- Shopify and Monday.com experience a plus
- Enjoy working with people, possess strong communication skills, and are friendly, outgoing, charismatic, and positive.
- Service-oriented with a desire to empower Elaine B Jewelry and create an exceptional environment by supporting back of house processes that raise our service bar for customers and team members.
MARKETING & SOCIAL MEDIA MANAGER
We are looking for a smart, motivated, and social-media-savvy individual with 1-3 years of marketing and social media management experience, who can help move Elaine B Jewelry’s vision forward. This person will be responsible for creating, managing, monitoring, and implementing the overall cohesive marketing and social media strategy for Elaine B Jewelry. This person’s goal will be to increase brand awareness, improve marketing efforts, and increase sales.
This person will create original text and video content, manage posts, and respond to followers on Instagram and Facebook. We expect this person to be up-to-date with the latest marketing trends, digital technologies, and social media trends. They should have excellent communication skills and be concise and creative in their expression of EBJ's views. This person will work closely with Elaine and the Project & Communications Manager to ensure a united front.
Because this role offers in-person support and requires familiarity with our products and processes, it has limited work-from-home abilities. This will be a part-time position and compensation will be based on experience.
Duties and Responsibilities:
- Design and implement marketing and social media strategy to align with EBJ’s business goals.
- Set specific objectives and report on ROI.
- Generate, edit, publish, and share engaging content daily (e.g. original text, photos, videos, and news).
- Monitor SEO and web traffic metrics.
- Collaborate with the whole team.
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
- Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures, and blog layout)
- Suggest and implement new features to develop brand awareness, like promotions, press releases, giveaways, print material
- Stay up-to-date with current technologies and trends in social media, design tools, and applications
- Perform research on current benchmark trends and audience preferences.
Skills and Qualifications:
- Proven work experience as a Social Media Manager
- Hands-on experience in content management
- Excellent copywriting skills
- Ability to deliver creative content (text, image, and video)
- Solid knowledge of SEO and keyword research (Google Analytics a plus)
- Knowledge of online marketing channels
- Familiarity with graphic and web design
- Excellent communication skills
- Analytical and multitasking skills
- Bachelor’s degree in Marketing or relevant field
- Strong sense of design to curate content
- Familiarity with Canva, Adobe Cloud, and Shopify, a plus
PHOTOGRAPHY INTERN
Elaine B Jewelry is looking for a smart, motivated, ready-to-learn, photography intern, who can help move Elaine B Jewelry’s vision forward. The Photography Intern is responsible for shooting and producing high-quality photos of our studio, process and products. The photos need to be consistent with EBJ’s brand concept, vision, and voice. This person will work closely with Elaine, the Communications & Project Manager, and Marketing & Social Media Manager to deliver a cohesive marketing strategy. These photos will be used for social media, marketing, and advertising campaigns.
This is a paid part-time internship position. Elaine B Jewelry hopes to prepare this young professional with the skills needed to enter the field of business marketing by providing them with an understanding of strategic planning, program development, and collaborative integration. This is an opportunity to learn and apply relevant marketing skills in a fast-paced environment.
Because this role offers in-person support and requires familiarity with our products and processes, it has limited work-from-home abilities. This will be a part-time position and compensation will be based on experience.
*Please note that Elaine B Jewelry does have a Canon T3i with a few lenses, a light box, and a small rotating table.
Responsibilities
- Work closely with the Marketing & Social Media Manager to photograph relevant products, behind the scenes, custom projects, and other in-shop photos as needed.
- Produce image content for email, social media, blog, or print distribution with oversight from Elaine and team.
- Retouch and color correct images and resize images for web content.
- Set up and style images, props, and lighting and help maintain a clean in-house photo studio under the direction of Elaine and team
- Maintain consistency with our brand standards.
- Interact with colleagues across the company to collaborate on projects.
- Learn the products inside and out to be able to translate them into meaningful visual content.
Requirements
- Proficient in Adobe CC, particularly Photoshop and Lightroom.
- Extensive knowledge of digital photography, composition, color quality, and aesthetics.
- Ability to implement creative ideas for styling and shooting jewelry.
- Ability to juggle several projects with minimal supervision after being trained.
- A strong sensibility for lighting, composition, space, jewelry styling, and visual storytelling.
- Familiarity with micro lenses, photographing small objects, and models a plus.
- A DSLR is not required, however is ideal.