Shipping, Returns & Repairs

SHIPPING

*Due to COVID-19 shipping times may vary*

Silver, Oxidized Silver and 18k Vermeil styles ship in 2-3 days.

Fine jewelry may be made to order and take up to 3 weeks to ship. Please send an email to info@elainebjewelry.com for an exact ship date.

For everyday jewelry we offer free USPS first class mail for orders more than $100. For everyday jewelry orders more than $500 we offer free USPS priority mail or UPS.

For fine jewelry orders we include UPS ground shipping, insurance and signature at no extra cost. 2-day air and FedEx are available upon request and additional charge.

Additional shipping options (at additional costs) are available for all orders, chosen at checkout.

We absolutely love mail, packaging and details, so you can be assured that your jewelry will be beautifully and lovingly packaged.    


RETURNS AND EXCHANGES

We want you to love and wear your jewelry.  We will work with you to make sure it is exactly what you want.  

You may return EBJ merchandise for a full refund within 10 days of purchase as long as it is in new condition with original packaging.  After 10 days we offer exchange only.

There is no time limit to return or exchange a piece, however if it has been more than 90 days after the purchase date or if there is damage to the item we may offer a reduced value. 

To start a return please contact info@elainebjewelry.com or visit us in store.  


REPAIRS

We want you to love and wear your jewelry, however, we know things happen sometimes. We'll be happy to repair your Elaine B Jewelry piece for a small fee for pieces older than 30 days. Here is a link to repair pricing & payments.

If you have a more elaborate repair, please contact info@elainebjewelry.com